Crossroads RV
Reviews and Complaints
Used car salesmen tricks
Never buy a Crossroads
- Product layout
- Faded top
- Very poor quality and workmenship
Preferred solution: Let the company propose a solution
Smells
I have a 2014 zinger 27ft it smells like all the other ones I read about. Had serve pro come out (trained on smells ) never smelled anything like it.
Tried ozone machine worked for a week smell came right back. Bought small ozone machine left it in the camper between trips did not work. Everything in the camper stays in camper.
First summer used 3 Times awning has LED lights they quit working the next year I set it up only 5 lights work would not warranty it Junk. And stuck with it water tank in back bad idea have to drive with very little water
Crossroads rv - Cruiser 5th Wheel
Poor Quality of building materials
2014 zinger smells
We have a 2014 Zinger 5th wheel. It smells like a musty basement.
When we bring things home from the trailer it smells up our house and cupboards. I'm at my wits end. I have used air fresheners, charcoal packs, damp rid.... I would love to get rid of it but we owe more than it's worth!!
I'm glad we're not the only one dealing with this issue.
But it's so frustrating!!! If anyone has found anything that works, please let us know!!
Great camper
FADED TOP , NOT DIRTY !!
Please read my original complaint. The travel camper was used.
So I guess it won't get any consideration. So all your links do not apply.
Just unhappy with a newer camper that had faded. And found many others who had the same experience and got no support from...
We found a Crossroads sunset trail 220rb. This met all our needs the camper is a 2014 with a few minor problems the dealer will fix. I said I was looking forward to seeing it all cleaned up it looked as if there was a half inch of dust on the front cap, the dealer rep. Then told me it was clean.
The top was faded badly. So we Stopped the purchase. I since have found that crossroads has repainted some after a long bout with owners. I would be willing to purchase the camper knowing it would be fixed.
The camper is still available so I don't know where to go next. It's to bad we loved many of the features the outside kitchen was a Great set up.
- Product layout
- Faded top
Preferred solution: Let the company propose a solution
Terrible!
Preferred solution: Let the company propose a solution
2013 crossroads elevation
Nothing but issues with this unit. 2 Lippert slide out motors on main slide burned up in years 2 and 3 of owning toy hauler.
Fuel pump motor for on board fuel tank/ pump went bad at year 2 (we run the pump every 30 days as we were told to do when we picked up the unit). Labor day 2017 while driving down the interstate stopped to get fuel at a gas station and noticed the front AC unit had something white lying on top of it. Climbed on the roof and noticed that the roof membrane was ripped/ tore from the front cap to the front AC unit. $11,848.00 to repair the roof.
9/2017 Contacted Cross Roads and spoke to the most RUDE customer service rep I have ever spoken to. She would try to talk over me as well as told me that the unit had a 1 year manufacturers roof warranty. I told her that there was no glue on the roof at the front cap and that it was a manufactures defect. She said of that was the case then the roof would have pulled up or tore wen it was being transported from the manufactures location to the dealership.
I was also told by her that it was due to the caulking or seam deteriorating and that they WOULD NOT FIX IT. I told her that she should look at the internet with several other people having issues with the roof on their products and that it was a defect from the company. My suggestion from ANYONE looking to purchase a trailer from this company is to STAY AWAY. The product that they put out is JUNK.
They will not stand behind what they sell and are very rude as well as do not care about the customer.
Everytime we take this toy hauler out for a trip we have issue from big to small. It is a sinking ship that you have to keeps adding thousands of dollars to keep it afloat.
- Product its junk
- Product
Preferred solution: Full refund
Will never ever buy a Crossroads product ever again !!!!!!!!!!!
We didn't wanna have anyone elses problems with a used 5th wheel. So we decided to buy Brand New.
So we bought a 2015 Crossroads Rezerve 31BH for $30,000. Should have known the first day we took it camping that it was a lemon when the A/C didn't come on in the Texas summer heat. Thank God my husband has worked HVAC his entire life. All the wires were wired wrong.
For that first year, minor things kept breaking and we would fix it. After that first year, I contacted crossroads corporate office that we have a bubble in our roof. How can that be when its only a year old. I spoke with Dicor (who makes the roof, and they said its an installation problem if its bubbled that soon).
I repeated that information to crossroads and they told me it will not be covered under warranty and I should go have it looked at. I emailed them pictures and they never contacted me again. We took our last trip this summer to Wisconsin from Texas, on the way home people were honking at us and trying to catch us at stops to tell us our roof is 4 feet high. Are you kidding me??
This is our 5th trip in this camper. Our roof is being repaired now , let me show you the quality of crossroads products. Big gaps in the roof.......that had duct tape over them. Boards over lapped Our cap was being held on with only 2 screws, one on the very far left corner and one on the very far right corner.
The rest of the screw holes remained empty. The rubber roof of the 5th wheel was lap sealed over the hard nose instead of under the nose. No wonder why we had air blowing. DO NOT BUY CROSSROADS.
I WON'T EVEN LOOK AT A CROSSROADS PRODUCT BECAUSE WE ARE SO DISCUSTED. Oh yes, also forgot to mention the big crater hole that was hidden underneath the trim just above the master bedroom window.
Preferred solution: Full refund
All good here
I guess I'm unique. We own a 2014 Crossroads Cruiser 35SS (not a 335SS), of which there were 75 made.
I have #74. We have had very few issues with ours, and other than the fridge having trouble keeping up in the Texas heat (a Dometic problem, not Crossroads), the trailer performs well. I changed out the brakes to electric over hydraulic because I felt the brakes were weak, and I put on a TrailAir king pin to improve the chucking that all fivers have.
The slides work, the lights work, the floor is solid, and it doesn't leak (It seems to rain every camping trip). Sorry to read so many problematic stories, but we are happy with ours.
- Customer service from factory
- Brakes are weak
Responding to a Crossroads problem
Wow. That was a long story.
Thx for posting as I just bought a 2014 Crossroads camper. I walked through 10 different brands of travel campers. They all have *** materials holding them together. Any time you see light or feather light the inside components are further down the Crap line to drop weight.
I don't think I could have had your patience as I would have Dropped that load of Crap at the first dealership I could find. Sometimes just have to be Rude in order to get a response. It seems to be that way with everything these days. Drop that reconditioned vacuum back at Big Lots and demand a refund.
People respond better when your in their face. If this taught you anything, For future endeavors don't be the good guy slam your fist and get results even if not in your nature. Your wife will love you for it !! Thx Scott.
Ps.
Front cap is very faded on my camper and have started harassing Crossroads to pay for a repaint as many others have had this problem. Only the overly persistent had any results from Crossroads.
Entertainment recliners
WARNING - Do not purchase an RV Trailer from Crossroads RV Mfg!
They do not stand behind their product which is built poorly!! We purchased a new 2015 Crossroads Cruiser 322RL 5th wheel.
Every time we took it out, something else would go wrong. Valances falling off the walls. Turns out were only held on by a screw instead of several. Slides not operating properly, radio not hooked up correctly, shocks freezing and damaging basement doors, latches oxidizing, trim on outside coming off, an axle needing to be replaced and Crossroads would not help, while still in warranty.
Out of warranty, leaf springs break off and axle detaches from the trailer. They use 5200 lb axles for a luxury trailer and should actually be 7000 lbs. Customer Service is a joke to deal with and does not help what so ever. They don't even get back to you.
We went through 3 RV dealers to get warranty work done. Even RV dealers don't want to deal with them! Finally got rid of it and will never ever buy another Crossroads product again. We actually tell anyone who will listen and warn them not to buy!!!
Keystone is the way to go!! Had Keystones in the past and went back to them.
Preferred solution: Already got rid of the trailer. Waited until all was fixed & traded in before posting reviews.
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Have a 2014 Z1 that is kept clean all the time and aired out with doors and windows open most days but smells awful. No water leaks or issues like that but when you use it for a week end all clothing whether worn or not has to be laundered to get the smell out.
Yeah, have you looked at the floor in your slide out? Check the floor at the edge of the wall.
I expect you will find rot in that edge of the slide out floor. This may be a design flaw.
We have the same problem, 2014 33BH and it doesn't matter what we do to try to get rid of the smell it still there. It soaks into our food to where we can taste it. Something is majorly wrong with the unit and we are getting ready to file a suit against Crossroads.
Have you resolved this issue or have had your air quality tested? I running into the same problem and have children with life threatening illnesses I am worried about the smell. Please email me at scott55021@***.com
Just wondering how you made out.
I cannot stand the smell any longer in ours either. We throw everything away after using it.
It seems like a problem with every one of us that own one.
Is anyone interested in a Class Action lawsuit? I'm all for it.
Same issue in our 2013
I have a 2014 Sunset Trail that has had an odor that I have not been able to get rid of since purchasing it in 2015. I have tried EVERYTHING to get rid of the odor. Took it to camping world o trade and found out the odor was from the deterioration of the wood in the front and it is infested with black mold
I have a 2015 sunset trail same smell problem what section did you find rotten wood
My husband and I discovered that our 5 year old Crossroads Sunset Trailer has dry rot on the left side of the bedroom (and probably further on into the kitchen/living area. When we purchased it, it smelled, but of course the salesman said that was due to storage and it would air out - NOT!
The finance manager said we could not buy a warranty on a used camper. We were not knowledgeable enough to figure out whether that was true or not. My husband is going to do the repairs himself and buy treated wood for the floor. He could not believe the cheap materials underneath the flooring.
We only trust ourselves. The camper is worth keeping for the good quality wood cabinets. Just hope nothing else transpires. He worked for a former boss who would not give him time off to spend much time RVíng.
One of the reasons we didn't discover these problems until now. Will let you know how everything goes. Had hoped this would be our retirement home.
If we slowly rebuild it, maybe that will be possible. Cannot camp again till the renovations are done, because suspecting mold and dry rot and don't want health problems on top of everything else.