Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services

I recently purchased a 2016 Sunset Trail Ultra Lite 320BH at the Hershey show in September of 2015.I did not receive my unit until the end of October and only had the opportunity to use it one weekend before returning it for warranty work.

After using it for the first time there was multiple issues which needed to be corrected. Aside from that before dropping it off for service I decided to put a coat of wax on it to preserve the finish. While waxing the front fiberglass nose I was appalled when my fingers went right through the fiberglass. A $30,000 unit which was brand new now had a hole in the front of it.

It has been in the shop now for a few months and I must say crossroads customer service is the worst that I've ever dealt with. Their remedy to the situation is to repair the hole and spot paint the repair. One of the purchasing points was the durable gel coat front fiberglass cap. They believe it's perfectly acceptable to repair and spot paint a brand new unit.

All the customer service representatives I've dealt with have not been helpful at all.

There is apparently only one manager in customer service, Mike Antoll, who is not even aware who his superior is.This is one of my worst buying experiences and I highly recommend anyone think twice before purchasing a sunset trail.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of poor quality and service. Please immediately contact the author of this review to discuss poor customer service of crossroads rv rv. Crossroads Rv needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned crossroads rv rv in their reviews. You may find this information helpful for further shopping at Crossroads Rv.

Had an Experience with Crossroads Rv?

Write a review


Terms of Service
Post Comment

I am thinking about purchasing a 2017 sunset trail 320BH.In this time since this post, has Crossroads remedied your situation or are you still having problems with your trailer?

What other feedback would you give about the trailer, good and bad?Thanks.

to Anonymous #1173766

In all honesty the layout of the unit is superb.With that being said the unit itself has been a constant headache and with each time it is used more issues accumulate.

While camping last weekend I noticed all the interior wood in the outside kitchen coming unglued. Our neighbor's last weekend also had a sunset trail and after setting it up on site were unable to get one of their slides out. After talking with them I'm quite certain the issue is with the quality of the craftsmanship and parts.

Please don't make the mistake I did and buy such a POS.Not only is the aggravation taxing but knowing I'll be making payments for the next few years on such a poorly crafted camper really kills me.

to Anonymous New York City, New York, United States #1198852

I agree> We bought a brand new zinger and the camper had a defect and water came in.I was sleeping on top of mold and got sick and I am still very sick.

Attorney already involved and mold testing was done.

You would think they would care more about their customers health then money.I would never buy another trailer from them.


Still getting nowhere with resolving this issue. It's been going on for months now and not only is this not resolved, but the issues with the unit continue to grow. Please take my advice and avoid wasting your money on a crossroads product

You May Also Like

Forest River Work and Play nothing but Junk!! Forest River "Wow...I really don't know where to begin with the nightmare that you both have put us through, so I'll start at the beginning. January 10, 2014 we ordered a 2014 Forest..." Read more Keystone Rv - 2012 Outback Fading Front cap Keystone Rv "Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they..." Read more Outdoors Rv - ORV BLACKSTONE 280RDSB - INSTANT LEMON! - NO HELP FROM ORV! Outdoors Rv "I'm seriously considering a lawsuit against ORV for FALSE advertising. If you own an ORV or Northwood trailer that has problems, please contact me, the more owners we have, the..." Read more Crossroads Rv - Will never ever buy a Crossroads product ever again !!!!!!!!!!! Crossroads Rv "We didn't wanna have anyone elses problems with a used 5th wheel. So we decided to buy Brand New. So we bought a 2015 Crossroads Rezerve 31BH for $30,000. Should..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Gnc - No consistency in product Gnc "I work overseas so I purchased all of my vitamins at one time which was close to $1000.00 and in my mega-man vitamin packs were a mismatch of vitamins. Some..." Read more