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Verified Reviewer
Junior Reviewer

Poor quality

Crossroads RV - Poor quality
Crossroads RV - Poor quality
Crossroads RV - Poor quality
Crossroads RV - Poor quality
Crossroads RV - Poor quality
Crossroads RV - Poor quality
Bought a 2020 Sunset Trail in July. Heavy rain in September led to massive amount of water in bedroom big window. When heat was turned on created major amount of condensation in bedroom that ran to the camper door and all around the walls in the bedroom including the closet! Returned it to dealership to correct the issue. They resealed the roof because obviously there was a leak. Asked about the condensation and Keystone told them to tell us to buy a dehumidifier! Talked further with the service department manager and told me that we were not the only ones fighting with the manufacturer on this issue and refuse to help! Trailer is going back with Many thousands dollar loss due to trade!

User's recommendation: Do not purchade.

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ID
#2385300 Review #2385300 is a subjective opinion of poster.
Location
Uxbridge, Massachusetts
Loss
$6000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I have a 6 year old Redwood with rotten floors on 2 of 3 slide outs!!

They basically laughed at me and said sorry your warranty is done!! Absolutely disgusting !! The amount of money they charge for the junk they build is criminal and should be dealt with accordingly!! This is my second one and both have been garbage!!

User's recommendation: Do not buy Redwood.

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ID
#3828693 Review #3828693 is a subjective opinion of poster.
Location
Spruce Grove, Alberta

Frustrated

Only one year old and hot water heater wasnt working and now the flushing pump is not working! Frustrated!
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ID
#3562534 Review #3562534 is a subjective opinion of poster.
Location
Biddeford, Maine

Tech help

I called to get help with my auto level system as it wasn't working properly. The rep I spoke with was very thorough in investigating the problem. She came to the conclusion that I would need a mobile rv tech come check things out. Since my unit is still under warranty she told me I would be reimbursed for the repair as the company is not allowed to participate directly with the mobile tech due to the state I live in. It is a bummer that I had to cancel my long weekend trip but I am very happy with the service I received from Keystone.

User's recommendation: Call Keystone customer service, they have actual concern for you and your problem.

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ID
#3489147 Review #3489147 is a subjective opinion of poster.

Poor phone service no answer/ no call back

Of course I'm still having issues with Breaux Bridge Camping World in Louisiana . I contacted them on the 27th of January 2022 , talk to a receptionist named Bailey I was able to talk to a service rep named Austin to find out the status of my camper he was supposed to...
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ID
#3309255 Review #3309255 is a subjective opinion of poster.
Location
High Point, North Carolina

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Verified Reviewer
New Reviewer

Bad product & Customer Service

Update by user Aug 03, 2021

Haven’t heard from Crossroad after writing letter

Original review posted by user Aug 03, 2021
Still have not heard back from Crossroad on all the wiring issues we are having with our brand new Volante 33DB

User's recommendation: Don’t buy.

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ID
#2737390 Review #2737390 is a subjective opinion of poster.
Location
Biloxi, Mississippi
Pros
  • Comparable pricing
Cons
  • Poor quality
Loss
$10000
Preferred solution
Let the company propose a solution
New Reviewer

To find out WHY I have problems with the frame for the slide out

We gave the dealer the trailer after using it for a week camping. They found out that the driver side slide out frame broke or was not welded properly. It has been more than a month and it is at the dealer still waiting for Crossroads to have someone come and fix it by taking the slide out, out and then welding the frame. We told the dealer we needed it the first week of Aug for another trip and it is not fixed yet.yetot fixed yetaledr we needed

User's recommendation: Do NOT buy CROSSROAD.

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ID
#2735184 Review #2735184 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Having wiring issues and cannot get the Crossroads Dealer to help

Crossroads RV - Having wiring issues and cannot get the Crossroads Dealer to help
Crossroads RV - Having wiring issues and cannot get the Crossroads Dealer to help
Crossroads RV - Having wiring issues and cannot get the Crossroads Dealer to help
From day 1, 4/18/21, the wiring has been messed up in this camper. Cannot get the dealer, Paw Paw's Camper of Picayune MS to help. Voltage readings on the 1 and only trip we have been able to take were at 237 on a 110 outlet. Burned up a new TV and the fireplace on first trip.
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ID
#2716431 Review #2716431 is a subjective opinion of poster.
Location
Topeka, Indiana
Pros
  • Love the 1 & half layout they have
Cons
  • Wiring is beyond crazy in our volante rv
Preferred solution
Swap out my brand new RV for the same exact floorpan less the wiring issues.

Got a Zinger 280 RB drove off lot starts leaking from kitchen I pulled drawer tightened hose no more leak now leaking from front and back I’m pissed and of course it’s probably not under warranty

Leaking from under carriage front and back took panel off in bathroom and pipes were not even tight its like whoever made this *** went to lunch and said *** it its good but it aint Im the one suffering *** Crossroads nothing but problems come repo this *** IDGAF
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ID
#2681185 Review #2681185 is a subjective opinion of poster.
Location
Dallas, Texas

Slingshot came apart at the seams

We purchased a 2013 slingshot new and all the seams came a part in 2020 maybe even before and we missed it. Water damaged and insurance wont look at it. Anyone else??
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ID
#2653520 Review #2653520 is a subjective opinion of poster.
Location
Kitchener, Ontario
New Reviewer

Parts

I called to ask a question about parts for my 28' volante fifthwheel. The call was answered by a recording that stated they were closed and their normal business hours were Monday to Friday, 8:00 a.m. to 4:00 p.m. Pacific standard time. I called at 2:37 p.m. Pacific standard time on a Tuesday. What the *** Call at midnight? Lol

User's recommendation: Call at midnight? Lol.

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ID
#2628327 Review #2628327 is a subjective opinion of poster.
Location
Denver, Colorado
Preferred solution
I would like to get someone to answer the phone when I call customer service.

Wonderfull Rv

Crossroads RV - Wonderfull Rv
We have a 2018 Crossroads Aire 29BH. RV is in great shape, has given me very few issues. All RV's will require some work, never seen one that didn't. Adjustment to the door, added some base board, a few new staples, and a reinforced floor in front trunk, nothing major, I see solid construction, care in manufacturing and a well thought out floor plan. I see a lot of negative stories out here, hope I don't become one down the road, but for now I am very happy with the RV, And to all having trouble, good luck to you.

User's recommendation: Highly recommend Crossroad Aires.

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ID
#2479850 Review #2479850 is a subjective opinion of poster.
Location
Bay City, Michigan

Electrical

Customer service provided no help concerning my problem. They suggested I take to the dealership and the dealership would call them and trouble shoot my problem. I just needed a rough wiring diagram for my camper. What a joke their customer service lines are.

User's recommendation: Don't waste your time calling.

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ID
#2475875 Review #2475875 is a subjective opinion of poster.
Location
Houston, Texas

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Hot water tank 2019 crossroads Sunst 259rl

i winterized drained everything went back to get ready for fun and the tank was blown out with a 3" line by a 1/2 " wide when i talked to the place i bought it you didn't get all the water out, but the repair man said it was a floss in the tank never again Crossroads yes door really hard to shut water leak under sink bathroom doors falling off and the dealer says adjust the door tighten the fitting under the sink and bigger screws for the hinges

User's recommendation: i will never buy from that dealer again and Crossroads think i have to move on.

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ID
#2459171 Review #2459171 is a subjective opinion of poster.
Cons
  • Product its junk
Loss
$2500
Preferred solution
Let the company propose a solution

Heater

I bought a zinger 299 and the very first time we went to use it found out the heater does not even work!
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ID
#2419385 Review #2419385 is a subjective opinion of poster.
Location
Valley Park, Missouri
New Reviewer

Can't stop crying

Purchased our perfect retirement camper 253RB (floor plan, length, weight, decor) May 2018. Usual warranty issues popped up (mod board on refer, slam locks, entry etc) but the "new smell" got stronger. My wife said it was mold and we were told to just open up and air...
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1 comment
#1950432

Crossroads RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2233424 Review #2233424 is a subjective opinion of poster.
Loss
$25000
Preferred solution
Full refund

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